Shipping policy

Shipping Policy

Processing Time
All orders are processed within 48 hours (excluding weekends and public holidays). After processing, you will receive a shipping confirmation email with tracking details.

Shipping & Delivery Times
We work with trusted logistics partners to ensure your order arrives safely and efficiently. 

Estimated delivery times:
* United States, Canada, United Kingdom, Australia, New Zealand: 5–12 business days
* Rest of the World: 7–15 business days

*Note: Delivery times may vary during peak seasons, sales events, or due to courier delays.*

Shipping Fees
*   **Orders over $60.00:** FREE Standard Shipping (Automatically applied at checkout!)
*   **Orders under $60.00:** A flat shipping fee will be calculated at checkout.
*   *Please note that shipping fees are non-refundable.* (Returns are handled according to our Refund Policy.)

Order Tracking
Once your order has been dispatched, a tracking number will be emailed to you. If you do not receive tracking details within 3 business days after dispatch, please contact us at info@miravoya.com.

Incorrect Address
Please double-check and ensure your shipping address is correct at checkout. We are not responsible for delays or lost parcels caused by incorrect, incomplete, or misspelled addresses.

Lost or Delayed Parcels
Once your parcel is handed to the courier, delivery handling is outside our direct control. If your parcel appears delayed or lost, please contact the courier first using your tracking number for the fastest response. 
If further assistance is needed, we are always happy to help—email us at info@miravoya.com.

Damaged Parcels
If your parcel arrives damaged, please contact us immediately with photos of both the packaging and the item so we can resolve the issue as quickly as possible.

Contact Us
For any shipping-related questions, feel free to email our support team at info@miravoya.com.