Shipping policy

Processing Time
All orders are processed within 48 hours (excluding weekends and public holidays). After processing, you will receive a shipping confirmation email with tracking details.

Shipping & Delivery Times

We work with trusted logistics partners to ensure your order arrives safely and efficiently.

Estimated delivery times:
• Standard Shipping (Australia): 5–12 business days

Delivery times may vary during peak periods or due to courier delays.

Order Tracking

Once your order has been dispatched, a tracking number will be emailed to you.
If you do not receive tracking details within 3 business days after dispatch, please contact us at info@miravoya.com.

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for delays or lost parcels caused by incorrect or incomplete addresses.

Lost or Delayed Parcels

Once your parcel is handed to the courier, delivery handling is outside our control.
If your parcel appears delayed or lost, please contact the courier first using your tracking number.
If further assistance is needed, we are happy to help—email us at info@miravoya.com.

Damaged Parcels

If your parcel arrives damaged, please contact us immediately with photos of the packaging and the item so we can resolve the issue as quickly as possible.

Shipping Fees

Shipping fees are non-refundable.
(Returns are handled according to our Refund Policy.)

Contact

For any shipping-related questions, please email us at info@miravoya.com.